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Miami County Communication Center
(MCCC)
QUALITY ASSURANCE SURVEY

In our continuing effort to provide the highest quality of both 9-1-1 (Emergency), and 3-1-1 (Informational) services for the citizens of Miami County, we are seeking your response. If you recently had the occasion to utilize the Miami County 9-1-1 System, or if you have contacted the MCCC for non-emergency assistance, we are asking you to complete, and submit our MCCC Quality Assurance Survey. The responses received from the survey will let us know "how we are doing," and will be used to help us improve our services to you in the future.

Please limit your responses to your contact experience with the Miami County Communication Center (9-1-1/3-1-1 Telecommunicator) staff; we are not soliciting input regarding individual service providers or agencies (Police-Fire-EMS). Please contact our administration office at (937) 339-6400, if you need contact information for specific service providers or agencies.

9-1-1 CALL EXPERIENCE

Please indicate by checking the box that best describes your experience with the MCCC 9-1-1 Telecommunicator:

1: Cannot Determine, 2 Very Dissatisfied, 3: Dissatisfied, 4: Satisfied, 5: Very Satisfied

My call was promptly answered: 1 2 3 4 5
My call was handled in a timely manner: 1 2 3 4 5
The 9-1-1 Telecommunicator was professional, courteous, and polite: 1 2 3 4 5
The 9-1-1 Telecommunicator was knowledgeable: 1 2 3 4 5
The 9-1-1 Telecommunicator was empathetic in dealing with my concerns: 1 2 3 4 5
The 9-1-1 Telecommunicator asked specific questions in order to obtain critical information: 1 2 3 4 5
The 9-1-1 Telecommunicator took the time necessary to properly process my call: 1 2 3 4 5
Level of satisfaction with my 9-1-1 call experience: 1 2 3 4 5


Comments:


3-1-1 CALL EXPERIENCE

Please indicate by checking the box that best describes your experience with the MCCC 3-1-1 Telecommunicator:

1: Cannot Determine, 2 Very Dissatisfied, 3: Dissatisfied, 4: Satisfied, 5: Very Satisfied

My call was promptly answered: 1 2 3 4 5
My call was handled in a timely manner: 1 2 3 4 5
The 3-1-1 Telecommunicator was professional, courteous, and polite: 1 2 3 4 5
The 3-1-1 Telecommunicator was knowledgeable: 1 2 3 4 5
The 3-1-1 Telecommunicator was empathetic in dealing with my concerns: 1 2 3 4 5
The 3-1-1 Telecommunicator took the time necessary to properly process my call: 1 2 3 4 5
Level of satisfaction with my 3-1-1 call experience: 1 2 3 4 5


Comments:


CALL INFORMATION (OPTIONAL)

Providing this information will allow us the opportunity to conduct a more in-depth review of your call.

Date of call (MM-DD-YYYY):    / / Time of call:    : (AM or PM)
Telephone number utilized to make the call:    Name of original caller:   


CONTACT INFORMATION (OPTIONAL)

Please indicate if you would like a follow-up call regarding this survey.

Name:    Email:   
Telephone number to call:    Request a follow-up call:    Yes No






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